A Dedicated AI Receptionist for Each Location.

When a call comes in, the agent answers with your business name, then asks what the caller needs. From there it follows a script written for your trade: the nature of the problem, the service address, whether anything is urgent, and the best callback number. It confirms details out loud, which is the step that keeps phone numbers and addresses accurate.

It can book an appointment, offer the next two available windows, text a booking link, or promise a callback with a stated timeframe. Where your rules allow it, it also answers the questions that fill a service business phone: hours, service area, pricing ranges, warranty terms, and payment methods. You can hear this end to end in the live AI demo.

Every call produces a transcript, a summary, and a record with the caller's name, number, address, and reason for calling. That record lands in the shared inbox and on the customer's timeline, so whoever picks it up next has the whole conversation rather than a sticky note with a first name on it.

Missed calls and after-hours calls get their own handling. Instead of a voicemail nobody returns, the caller receives a text that acknowledges the call and offers a booking link, which is the single highest-return piece of automation in the package. The full sequence is explained in the guide to missed-call text-back.

The agent is deliberately limited. It does not diagnose a fault, quote a firm price for work it cannot see, promise an arrival time it cannot guarantee, or negotiate. It does not invent answers when the script has nothing to say; it says a person will follow up and routes the call to the number you specify.

Escalation rules are yours to set. A genuine emergency goes straight to an on-call phone. An upset customer reaches a manager. A commercial inquiry is flagged for the owner. That boundary is what makes an automated first response safe for a business that lives on its reputation, and it is worth writing down before anything goes live.

One agent is included per location, along with a monthly allowance of voice minutes and text messages. In practice that covers the volume most local businesses see, and the overage rate applies only when a location runs past the allowance. There is no per-seat charge and no separate quote for the build.

Because it sits inside the same flat monthly system as Google Maps management and automated follow-up, the call is not the end of the process. The caller becomes a text, a reminder, a review request, and eventually a customer record you can market to again. See pricing for the allowance detail.

Write down five things: the services you want booked rather than quoted, your emergency criteria, your service area, your hours, and who receives an escalation. Those five decisions are the script. Without them, any answering system improvises, and improvising is what makes callers distrust a business.

Then gather the answers to the questions your team repeats. Parking, payment methods, warranty terms, financing, and the pricing ranges you are comfortable stating. A single page of these answers removes most of the moments where an agent has to say it will find out.

Finally, choose a review window. Listen to the first twenty calls as a group, note every awkward moment, and change one thing at a time. The first week of transcripts is the most useful training material a local business will ever have about its own phone.

The agent is not a replacement for the person at the desk. It answers the calls that would otherwise ring out, and it hands the ones that need judgment to a human with the details already captured. When someone is available, they answer first and the agent stays out of the way.

That balance matters for customers. A caller who reaches a person gets a person, and a caller who would have reached voicemail gets a competent first response instead. Over a month that difference shows up as fewer lost inquiries rather than as fewer staff hours.