KUKA Robotics is one of the world’s leading suppliers of robotic automated solutions. As a technology leader, KUKA Robotics sets standards for robotic automation the world over.

What Is KUKA Robotics?

KUKA Robotics is a manufacturer of industrial robots and solutions for factory automation. The KUKA Robotics Corporation has 25 subsidiaries worldwide, mostly sales and service subsidiaries. The company name, KUKA, is an acronym for Keller und Knappich Augsburg.

The company was founded in 1898 in Augsburg, Bavaria, Germany, by Johann Josef Keller and Jacob Knappich. At first, the company focused on house and street lights, but soon expanded into other products such as welding equipment and big containers, going on to become the market leader in public vehicles in Europe by 1966.

​What Does KUKA Robotics Do?

KUKA Robotics manufactures industrial robots in a wide range of versions with various payload capacities and reaches for almost any application. KUKA Robotics offers its customers a range of production machines which allow them to integrate standardized systems and components into customized production processes. KUKA Robotics advises, plans, and develops the appropriate processes for their customer’s factory. Depending on the requirement, they deliver individual components, cells, or complete turnkey systems.

​Pricing

Pricing of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. This company does not publish prices. In order to get a price quote, one would have to have them come out and estimate a specific job.

​How KUKA Robotics Compares to Other Companies

​In order to get a good understanding of how an automation company works, we need to look at more than one. So we picked a few similar companies to see how they compare:

Bastian Solutions

​MPI Systems

​Setpoint Systems

​KUKA Robotics

Price

Pricing of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. This company does not publish prices. In order to get a price quote, one would have to have them come out and estimate a specific job.

Services – 5 Stars

KUKA Robotics offers its customers added value through the cooperation of all divisions. Intelligent automation solutions are created today, combining mechanical know-how with cloud technologies and mobile platforms. KUKA Robotics offers its customers customized automation solutions from industrial robots to complete production lines.

Turnaround – 5 Stars

The turnaround of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. Depending on whether they are building a whole new assembly line or just retooling a current one, the time can run anywhere from 4 months to one and a half years.

Certification – 5 Stars

KUKA Robotics robots are certified by TÜV SÜD America. The certifications passed are:

  • ​UL
  • ​ANSI RIA
  • ​CAN/CSA

​Customer Support – 3 Stars

​Service and support is a little complex. KUKA Robotics offers 10 different service/support packages:

  • ​MaintenancePro
  • ​Service24
  • ​Combi24Pro
  • ​Hotline24
  • ​Parts24
  • ​KUKA ServiceExtended
  • ​KUKA  hotline
  • ​KUKA Remote Service
  • ​KUKA HealthCheckPlus
  • ​KUKA CombiExtendedPlus
  • ​  Pros
  • ​Manufacture their own robots
  • ​Best-in-class material handling equipment Proprietary robotics software
  • ​Turnkey systems
  • ​Increased productivity
  • ​Reduced operational costs
  • ​Increased return on investment
  • ​Cons
  • ​The service contract could be much simplified

​Bastian Solutions

​The marketing motto was “If It Rolls – We Supply It.” Bastian was originally incorporated on October 31, 1952, by Elgan Stark, the father-in-law of Bill Bastian Sr. In the beginning, the primary lines of material handling equipment consisted of fairly conventional products such as casters, hand trucks, and carts.

The business began to grow as a result of excellent customer service and hard work and, in 1962, Bill Bastian, Sr. purchased the company from Mr. Stark and became the new President. The breadth of material handling equipment suppliers continued to grow, including conveyors, rack systems, and ergonomic lifts. This provided Bastian a wide spectrum of products to meet most customers’ material handling needs.

After a long history of growth, in 2017, Bastian Solutions was acquired by Toyota Advanced Logistics, a subsidiary of Japan-based Toyota Industries Corporation. The company continues under the Bastian Solutions brand with Aaron Jones and Bill Bastian II as corporate leadership. The company is headquartered at 10585 N. Meridian Street 3rd Floor, Indianapolis, In. 46290.

Since 1952, Bastian Solutions has grown from a Midwest company into a global corporation with 20 U.S. offices as well as international offices in Brazil, Canada, India, Mexico, and Spain. Additionally, the company engineers and manufactures many of its own products, including ZiPline Conveyor and Exacta Supply Chain Software.

Price

​Pricing of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. This company does not publish prices. In order to get a price quote, one would have to have them come out and estimate a specific job.

Services – 5 Stars

​Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. The Bastion team specializes in consulting, system design, project management, maintenance, and installation while sourcing the best equipment and automation technology.

Their experts combine the powers of scalable material handling systems, innovative software and custom automation engineering for complete, unique solutions. They use these tools to help companies, across a broad spectrum of industry segments, become leaders in their industries.

Turnaround – 5 Stars

​The turnaround of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. Depending on whether they are building a whole new assembly line or just retooling a current one, the time can run anywhere from 4 months to one and a half years.

Certification – 5 Stars

​Bastian Solutions is SOC 2 Certified by the American Institute of CPAs. SOC stands for System and Organization Controls. This is a certification concerning the cybersecurity risk of their proprietary software. In 2017, Bastian Automation Engineering also received ISO 9001:2015 certification.

In 2016 Bastian Solutions joined The Conveyor Equipment Manufacturers Association (CEMA). In 2017, Bastian Solutions earned 16th place on Modern Materials Handling Top 20 Worldwide Materials Handling Systems Suppliers list.

In 2018 The Indiana Chamber of Commerce named Bastian Solutions, one of the “Best Places to Work in Indiana.

​Customer Support – ​5 Stars

Bastian Solutions offers 4 types of support:

  • ​Material Handling System Support
  • ​Supply Chain Software Support
  • ​Systems Operator Training
  • ​Preventative Maintenance

​Support is provided for a full year following an initial Bastian Solutions system implementation. The support program provides around the clock assistance, 24 hours a day, seven days a week, for mission-critical operations.

Bastian support provides a primary, secondary, and tertiary contact, all from a single toll-free phone number which is manned around the clock. These contacts are intimately familiar with the customer’s system and will provide an immediate response if a problem occurs.

One advantage of Bastian’s support program is that once engaged, Bastian’s support technicians will train selected customer employees to become system experts at the customer site to ensure the highest reliability and uptime. In an emergency, these Bastian certified system operators will have already developed a relationship with the Bastian support line technicians. This relationship plays a critical role in quickly identifying and resolving system issues.

  • ​  Pros
  • ​Best-in-class material handling equipment
  • ​Proprietary supply chain software
  • ​Turnkey systems
  • ​Increased productivity
  • ​Reduced operational costs
  • ​Increased return on investment
  • ​  Cons
  • ​We did not find any cons for this company

​MPI Systems

​MPI Systems makes wax injection machines to be used in the lost-wax type of casting process. Since 1972, MPI has produced more than 1,600 machines, with 98.5 percent currently in service worldwide. They have 22 sales offices throughout the world.

MPI recently expanded their base of operations here in the United States by purchasing the New York-based facility. The new facility allows them to add 14,000 square feet to their equipment manufacturing operations. The new facility provides additional meeting space to accommodate ongoing training classes and seminars for their global customer base.

The additional space will also accommodate MPI’s future service plans to get into pattern injection and assembly services. Pattern production is mutually beneficial to the wax machine sales because it gives the customer a chance to reap the benefits of the process without making the initial commitment to purchase. It also allows MPI to clearly see opportunities for enhanced equipment design.

Price

​Pricing of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. This company does not publish prices. In order to get a price quote, one would have to have them come out and estimate a specific job.

Services – 5 Stars

​MPI Systems manufactures and sells wax injection machines to be used in the lost-wax type of casting process. The MPI Refurbishment Center restores legacy MPI equipment so that each piece performs the way it did when it was first purchased. Global Support Services program is a dynamic program that covers a comprehensive range of services from warranty support, remote diagnostics, on-site maintenance, and process optimization, to service maintenance agreements and training. MPI also carries the largest spare and stock parts inventory in the world.

Turnaround – 5 Stars

​The turnaround of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. Depending on whether they are building a whole new assembly line or just retooling a current one, the time can run anywhere from 4 months to one and a half years.

Certification – 3 Stars

​The MPI Certified Refurbishment Program is a refurbishment program that will bring your old machine back to their original performance specifications. The MPI Refurbishment Center restores legacy MPI equipment so that each piece performs the way it did when it was first purchased. Then MPI technicians go over every deal of your wax machine and certify that it is in 100% OEM factory original condition. Then it is MPI Certified.

​Customer Support – ​5 Stars

​MPI offers a customer support system they call the Global Support Services program. GSS is a dynamic program that covers a comprehensive range of services from warranty support, remote diagnostics, on-site maintenance, and process optimization, to service maintenance agreements and training. MPI also carries the largest spare and stock parts inventory in the world.

The cornerstone of the GSS program is the new Authorized Global Support Network (AGSN). This network is composed of MPI factory certified service personnel strategically located around the globe. Each service provider met stringent standards and underwent a rigorous training program prior to being authorized to represent MPI within his or her region. This expanded network allows MPI to offer quick and qualified responses to customer service needs with the same degree of quality provided by the factory. MPI provides support to customers throughout the life cycle of their equipment.

  • ​  Pros
  • ​The best wax patterns in the industry
  • ​Unmatched repeatability
  • ​Higher casting yields
  • ​More patterns per hour
  • ​Higher productivity and throughput
  • ​Cons
  • ​We did not find any cons for this company

​Setpoint Systems

​Setpoint Systems is involved in building automation. They have been in the environmental and energy management business since 1983. They help businesses save money by integrating dissimilar systems and manufacturers into a common network with shared information. They work out of 3 locations: Anaheim, Ca.; Littleton, Co.; Burnsville, Mn.

Price

Pricing of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. This company does not publish prices. In order to get a price quote, one would have to have them come out and estimate a specific job.

Services – 5 Stars

​Setpoint Systems builds integrated environmental and energy management systems. They help customers achieve savings with energy audits and implementing energy conservation methods that are right for each building. They design and install the most efficient electric, electronic, and pneumatic temperature control systems available.

The system can incorporate advanced lighting controls strategies, including time scheduling, daylight harvesting, task tuning, occupancy control, personal control, and variable load shedding. It also improves customer safety, security, and energy efficiency by integrating the access control and monitoring system into the building control system.

They provide fully integrated power consumption and circuit breaker monitoring systems for data centers, industrial facilities, and commercial buildings. A full range of products for building fire alarm systems, including initiating devices and appliances, modular emergency evacuation control panels, and mass notification systems are available. They also provide electric, gas, and water metering systems. The systems give customers internet ready access to monitor their facility.

Turnaround – 5 Stars

​The turnaround of the original system design and installation is dependent on the scope of the job and complexity of the system being installed. Depending on whether they are building a whole new assembly line or just retooling a current one, the time can run anywhere from 4 months to one and a half years.

Certification – 4 Stars

​The products they sell are UL (Underwriters Laboratories) certified. In their UL certified panel shop, Setpoint Systems also custom builds UL 508A compliant panels for installation in their own projects, or for their customer’s own needs.

​Customer Support – ​5 Stars

​Setpoint Systems offers Technical Support Agreements to all of their customers. After installation, to help manage the unexpected, Setpoint Systems provides support to all of its clients, regardless of whether they have a Technical Support Contract. Support is available 24 hours a day, 7 days a week. They have a fleet of over 40 service vehicles that respond to service and support calls, so interventions are quick and, in general, emergencies are dealt with within two hours of the call.

  • ​  Pros
  • ​Achieves savings with energy conservation
  • ​Most efficient temperature control systems available
  • ​Advanced lighting controls strategies
  • ​Card access safety and security
  • ​Fully integrated power consumption monitoring
  • ​Modular emergency evacuation control panels
  • ​Electric, gas, and water metering systems
  • ​Custom system documentation
  • ​Internet-ready access to facility monitoring
  • ​Cons
  • ​We did not find any cons for this company

​Conclusion 5 Stars

​All of the featured companies are world-class technology leaders, employing the latest manufacturing technologies, the strictest quality controls, and the most advanced implementation in their application. Each of the companies employs the brightest minds that they can hire and they write their own proprietary software. Comparing KUKA Robotics with Bastion Systems would be like trying to compare IBM to GE. They both win.

We feel that KUKA Robotics has an advantage in that they design and manufacturer their own robots. That is their strength. Both Bastion and Setpoint buy their machines, focusing more on the implementation of others’ manufactures. So we feel that KUKA Robotics is the winner.

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